My name's Dan to Russia. I'm a workstation automation engineer. I work for Matthews International, and we're a global organization that has many companies underneath the top umbrella. So we have many types of businesses underneath our parent company. I'm responsible for engineering solutions for the entire organization. Let's say a group of people are having.
The same issue. We'd identify that problem, engineer solution and then never have to worry about it again. So the trickling of tickets, you know, it might get one today, might get 5. Tomorrow a couple of people might be on vacation, some might come in next week. Once we realize that this is starting to become an issue, we'll create a solution and then communicated throughout the business and then deploy it. I work in the desktop management department and we have three engineers. We have 6.
Level 2 and we outsource our service desk. One of the biggest challenges that I face at Matthews is working with other employees so they understand the processes. Keeping the users educated with current technology, current policies and procedures is very difficult. Most people learn how to do something and once they get comfortable with it, they don't want to change. They want to continue doing what they're comfortable with, something that they're very good with. And I can completely relate to that.
But you have to keep evolving. You can't stand still. You have to constantly be moving forward, and if you run into something, address that and then keep on moving forward. File wave is allowed us to completely automate our deployment of workstations. I can directly ship an Apple computer to any employee in the world, and they get their workstation, they open it up, they get connected to our LDAP server through the FILEWAVE server. They log in with their directory.
Mr Newman password and they get to pick what software they want in their workstation. We're trying to empower our users so they can do their jobs. File wave enables me to be at conferences. File wave enables me to be on vacation and actually be on vacation. File wave gives me my life back.